We want your experience with us to be exciting, easy, and stress-free.

These are our most common FAQ & terms to help keep things clear and make sure we’re on the same page.

Frequently Asked Questions

What services do you offer?

We are your one stop shop.. from logo design, complete brand identity, stationery designs, vehicle wraps, uniforms & more! we have you covered. Our job is to take the hassle out of dealing with mutiple suppliers!

What is a submark design?
A submark is a simplified version of your main logo, often circular or icon-based. It’s perfect for social media, watermarks, packaging, or when you need a more compact version of your branding.

How does the design process work?
Once you’ve selected a package and submitted your design brief, we’ll begin working on the initial logo concepts based on the details and brief discussed with you. After you review them, we’ll get some feedback from you & make the changes nessecary to make sure you love the final result!

How long does the design process take?
Turnaround times vary depending on the project. For logo designs, you can typically expect to receive initial concepts within 5–7 business days after we receive all required details and payment. Revisions usually take place within 1-2 days.

How many free revisions do I get?

We offer unlimited revisions to ensure that you are completely satisfied with your final design. Your satisfaction is our top priority, and we will work with you until the design perfectly meets your expectations.

Can you help with custom printing?
While we don’t handle printing in-house, we’re happy to recommend trusted local and online printers we’ve worked with.

Do you work with international clients?
Absolutely! We work with clients all over the world. Please note that all pricing is listed in Australian Dollars (AUD), and we aim to make communication smooth no matter your time zone.

What file formats will I receive?
Final files include high-resolution formats suitable for both print and digital use:
• Vector files (SVG, EPS)
• PDF
• PNG (transparent background)
• JPEG

What if I don’t like the design concepts?
We start every project with a detailed brief to align with your vision. If the initial concepts don’t feel quite right, we’ll work with you closely to refine the design until it’s exactly what you're after.

Can you create a full brand identity?
Yes! Our branding packages can include your logo, submark, colour palette, typography, business cards, and even social media design assets.

What if I need to make changes in the future?
We’re happy to assist with updates after your project is complete. Please note that a fee may apply to reopen files and reschedule the work into our current workflow.

What payment methods do you accept?
We accept payment via Stripe, PayPal, and direct bank transfer. Full payment is required upfront to secure your project in our schedule.

What is your refund policy?
Unfortunately refunds are not available once design work has commenced. However if no work has started, a full refund can be provided if requested. You can read our full Terms & Conditions for more details.

Do I need to provide a brief?
Yes, a clear brief helps us understand your business, target audience, and design preferences. The more detailed, the better the result!

How do I get started?
Simply reach out through our website, email, or phone. Let us know what you’re after, and we’ll guide you through the next steps.

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Terms & Conditions

Payment & Booking

To lock in your project and reserve time in our schedule, we do ask for full payment upfront. Once that’s done, we’ll confirm your spot and let you know when to expect your first concepts.

Fonts & Typefaces

If we use special fonts in your project, we’ll share all the details on where to get them (whether free or paid). Because of licensing rules, we can’t send you fonts we’ve purchased ourselves, but we’ll make it easy for you to find them. The good news is, your logo will be supplied in vector format, which means you won’t actually need the font for regular use, only if you want to edit it later.

Projects on Pause

Sometimes life gets busy! If we don’t hear from you for 30 days or more, there’s a small reactivation fee to reopen the project. This just covers the time it takes to get files back in order and reset our workflow. We’ll always let you know what the current turnaround looks like once you’re ready to continue.

Ideas & Ownership

The drafts and sketches we create along the way belong to Design House Co, but once your final design is approved and delivered, the rights to that finished logo are all yours.
We love celebrating the work we create together, so we may share your project in our portfolio or on social media (unless you’d prefer to keep it private, just let us know at the start).

Trademarks & Name Checks

We’re designers, not lawyers, so while we’ll always do our best to make sure your logo is unique, we can’t provide trademark or legal advice. If you’d like to officially register your logo or double-check your business name, we recommend speaking with a legal professional before we begin.

Cancellations & Refunds

If you change your mind before we’ve started, we’ll happily refund you in full if requested.

If we’ve already shared concepts, refunds aren’t available, but we’ll work with you to get the design right.

Work that’s been completed can’t be refunded, but we’ll always do our best to ensure you’re completely happy with the end result.

Revisions

We offer unlimited revisions to ensure that you are completely satisfied with your final design. Your satisfaction is our top priority, and we will work with you until the design perfectly meets your expectations.

Final Files

We’ll supply your final logo in the colour variation you’ve chosen, ready to use across print and digital. If you’d like extra colourways, just let us know and we can add those in for a small fee.

We provide finalised files in Vector Format EPS, SVG & PDF ( crucial for high quality print ) and also JPEG & transparent PNG

File Storage

We keep a safe backup of your files for 6-12 months after your project wraps up. If you ever misplace them after that, we can usually retrieve them with a small setup fee.

A Note on Liability

We put our heart into creating original, thoughtful designs just for you. While we can’t accept legal responsibility for how designs are used after handover, we’ll always be here to guide you and answer any questions along the way.