Frequently Asked Questions

What services do you offer?
We specialise in logo design, branding, business cards, loyalty cards, signage, letterheads, email signatures, and more. If you're after something specific, feel free to get in touch!

What is a submark design?
A submark is a simplified version of your main logo, often circular or icon-based. It’s perfect for social media, watermarks, packaging, or when you need a more compact version of your branding.

How does the design process work?
Once you’ve selected a package and submitted your design brief, we’ll begin working on initial logo concepts based on your preferences. After you review them, we’ll refine the chosen concept until you’re completely happy.

How long does the design process take?
Turnaround times vary depending on the project. For logo designs, you can typically expect to receive initial concepts within 5–7 business days after we receive all required details and payment.

Do you offer unlimited revisions?

Yes, unlimited revisions are included for your chosen concept. If you wish to explore entirely new concepts outside of the package, additional charges may apply.

Can you help with custom printing?
While we don’t handle printing in-house, we’re happy to recommend trusted local and online printers we’ve worked with.

Do you work with international clients?
Absolutely! We work with clients all over the world. Please note that all pricing is listed in Australian Dollars (AUD), and we aim to make communication smooth no matter your time zone.

What file formats will I receive?
Final files include high-resolution formats suitable for both print and digital use:
• Vector files (AI, EPS)
• PDF
• PNG (transparent background)
• JPEG

What if I don’t like the design concepts?
We start every project with a detailed brief to align with your vision. If the initial concepts don’t feel quite right, we’ll work with you closely to refine the design until it’s exactly what you're after.

Can you create a full brand identity?
Yes! Our branding packages can include your logo, submark, colour palette, typography, business cards, and even social media design assets.

What if I need to make changes in the future?
We’re happy to assist with updates after your project is complete. Please note that a fee may apply to reopen files and reschedule the work into our current workflow.

What payment methods do you accept?
We accept payment via Stripe, PayPal, and direct bank transfer. Full payment is required upfront to secure your project in our schedule.

What is your refund policy?
Refunds are not available once design work has commenced. If no work has started, a full refund will be provided. You can read our full Terms & Conditions for more details.

Do I need to provide a brief?
Yes, a clear brief helps us understand your business, target audience, and design preferences. The more detailed, the better the result!

How do I get started?
Simply reach out through our website, email, or phone. Let us know what you’re after, and we’ll guide you through the next steps.